BizTel Global offers Call Centers a Unique brand of services for Quick Implementation and Ramp up. If you have an existing Call Center you can use your existing phone numbers. We can implement your new solutions without any down time. (depending on the size and hours of operation) We will save you time and money, and help make your Call Center more productive and our suite of productivity tools.
If you have remote workers, we can they can also be linked to your Call Center solutions from anywhere in the world. You can also monitor their progress and productivity with our suite of supervisory and reporting tools included in our service.
Advanced Call Distribution
BizTel's call center solution makes sure all of your calls are being properly routed, are being answered in the least hold time possible, and aren’t being lost to voicemail.
Your caller’s experience is completely customizable, starting with an unloadable auto attendant recording that directs their path through your phone tree.
Once a caller has selected a PBX extension, your ACD system forwards calls to any number of phones using your choice of sophisticated call distribution.
FreedomIQ also lets you easily create call queues with pre-set hold time limits in order to prevent callers from being dropped into voicemail. Choose whether you want queue position announced to your callers and monitor the queue sizes of your hosted PBX live from the web.
Any voicemail messages, even hang-ups, are automatically delivered to any number of email addresses as an audio attachment, and can even be transcribed as text messages to a mobile phone.
Easy to Manage & Monitor
Call center efficiency hinges on administrative visibility. To make your call center run smoother, you need to know how calls are being handled and what is happening at any given time. A BizTel Global call center solution features the FreedomIQ WebLINK Internet Control Panel – your gateway to the information you need.
Whether managing a single call center or several remote offices and telecommuters, WebLINK allows you to generate real time call reports, view the current phone status of your call center employees, and record or monitor live calls for training purposes or dispute resolution.
Lower Your Phone Bills with Unlimited inbound and Outbound calls
BizTel Global's call center solutions uses voice over IP technology to deliver your calls, allowing us to offer the lowest monthly rates for unlimited local and long distance calling within the US, and the lowest rates for international calling as well.
If your call center places calls terminating outside the US, our international VoIP rates can drop your phone bills to a fraction of what you’re spending now.
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